At NEESTRA, we are committed to providing a transparent shopping experience and ensuring that our customers receive items consistent with the agreed product specifications. Please review our Return & Refund Policy below before placing an order.
Customers may submit a return request within 7 days of delivery, provided that one or more of the following conditions apply:
All return requests are subject to review based on the original order details and supporting evidence. This review process does not limit any applicable statutory consumer rights.
To be eligible for a return, the item must meet the following conditions, except where otherwise required by applicable law:
Important: Returns based solely on a change of mind, personal preferences, or dissatisfaction with a design that matches the specifications agreed upon before purchase are not accepted, except where required by applicable law.
Customers must contact NEESTRA and receive return authorization before sending an item back. Unauthorized returns may not be accepted.
To initiate a return, please contact our customer support team at:
Email: contact@neestra.com
Your request should include:
Our team will review your request against the original order details and notify you of the next steps. If your request is approved, we will provide the applicable return instructions and address.
Please do not send items to a return address before receiving authorization from our team.
For approved returns, return shipping costs will generally be the customer's responsibility unless the return results from an error attributable to NEESTRA, applicable law requires otherwise, or our team confirms an alternative arrangement.
We recommend using a trackable shipping service, as NEESTRA cannot guarantee receipt of items sent without tracking.
Depending on your location and the return arrangements approved by our team, your item may need to be sent to one of the following addresses.
1603 Capitol Ave, Suite 310
Cheyenne, WY 82001
United States
GÜMÜŞPALA MAH. COŞKUN SK. NO: 53
İÇ KAPI NO: 13 AVCILAR / İSTANBUL
Türkiye
Please note: The appropriate return address will be confirmed by our team when your return request is approved.
Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from the item agreed upon, contact us as soon as possible at contact@neestra.com.
Please provide clear photographs or videos of the issue so that our team can assess the situation and determine the appropriate resolution.
Depending on the circumstances and applicable consumer protection laws, the resolution may include a replacement, repair, refund, or another appropriate remedy.
Unless otherwise required by applicable law, the following items are not eligible for return:
This section does not exclude remedies available under applicable consumer protection laws for defective, misdescribed, or incorrectly supplied items.
Once an approved return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
We aim to process approved refunds within 10 business days after the returned item has been received and inspected. Please note that your bank, card issuer, or payment provider may require additional time to complete the transaction.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Email: contact@neestra.com
For questions about returns, refunds, or order eligibility, please contact:
NEESTRA Customer Support
Email: contact@neestra.com
Website: www.neestra.com
This policy is intended to explain NEESTRA's return and refund procedures. It does not exclude, restrict, or replace any mandatory consumer rights or remedies applicable under the laws of the country where the customer purchases or receives the item.
Where applicable law provides additional or broader consumer protections, those legal requirements will prevail over any conflicting provision of this policy.
