Refund policy
Return & Refund Policy
At NEESTRA, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a 7-day return policy.
Returns
You have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn and unused
- With tags attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
To start a return request, please contact us at:
Once your return request is approved, we will provide instructions on how and where to send your item.
⚠️ Items sent back without first requesting a return will not be accepted.
Please note that customers are responsible for the return shipping costs.
Return Addresses
Depending on your location, returns can be sent to one of the following addresses:
United States Return Address
1603 Capitol Ave, Suite 310
Cheyenne, WY 82001
United States
Türkiye Return Address
GÜMÜŞPALA MAH. COŞKUN SK. NO: 53
İÇ KAPI NO: 13 AVCILAR / İSTANBUL
Türkiye
Damages and Issues
Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately at:
We will evaluate the issue and work to resolve it as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized products
- Sale items
- Gift cards
If you have any questions regarding your item’s eligibility for return, please contact us before sending it back.
Refunds
Once we receive and inspect your return, we will notify you if your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: